Terms and Conditions of Tuition Services

1. Introduction

These Terms and Conditions govern the use of tuition services (“Services”) provided by Twoition Ltd (“Company,” “we,” “us,” or “our”), including both online and in-person lessons.

By accessing or using our Services, you agree to be bound by these terms. If you do not agree, please do not use our Services.

2. Service Description

1. We provide online and in-person tuition in various subjects and levels, delivered through live sessions, face-to-face meetings, pre-recorded content, and educational resources.
2. Lesson scheduling and availability depend on tutor availability, location, and other factors.
3. Any additional materials or resources provided are for educational purposes only.

3. Registration and Payment

1. To register, you must provide accurate and complete information.
2. Users under 18 must have parental or guardian consent.
3. Payment must be made according to the agreed pricing structure provided during the initial consultation.
4. Refunds may be granted on a case-by-case basis, in line with our refund policy.

4. Scheduling, Cancellations, and Lateness

1. Lessons can be scheduled through our online platform or by other agreed methods.
2. Cancellations made more than 24 hours in advance will not incur a charge.
3. Cancellations made less than 24 hours in advance will be charged in full.
4. Students are expected to be punctual. If a student is more than 15 minutes late without prior notice, the lesson may be deemed cancelled and charged in full.
5. Twoition Ltd may cancel or reschedule lessons due to unforeseen circumstances (e.g., tutor illness, travel disruption, or technical issues). Affected lessons will be rescheduled or refunded.

5. Technical Requirements (Online Only)

1. Students or guardians are responsible for ensuring appropriate hardware, software, and internet access.
2. Technical support is limited to guidance on using our platforms and does not cover issues with personal devices or external services.

6. Intellectual Property

1. All lesson content, materials, and resources remain the property of Twoition Ltd unless otherwise stated.
2. Customers may not record, reproduce, or distribute lesson content without written consent.

7. Code of Conduct

1. Students and parents/guardians must act respectfully and professionally during all interactions.
2. Abusive, offensive, or inappropriate behaviour may result in immediate termination of Services without refund
3. All tutors delivering lessons on behalf of Twoition Ltd are required to adhere to the Company’s Safeguarding, Data Protection, and Tutor Accountability policies. Breaches of these obligations may result in suspension or termination of services and, where appropriate, referral to external authorities.

8. Privacy and Data Protection

1. We collect, store, and process personal data in accordance with our Privacy Policy.
2. By using our Services, you consent to these data practices.
3. Lesson recordings (online only) may be made for quality assurance or training purposes and will be deleted within one year of the lesson.
4. We may share relevant personal data with trusted third-party tutoring agencies solely for the purpose of arranging and delivering tuition services, in line with our Privacy Policy and the UK GDPR.

9. Use of Third-Party Platforms (Online Only)

1. Online lessons may be delivered through third-party platforms (e.g., Zoom, Google Meet).
2. Users must comply with the terms and conditions of these platforms.

10. Publicity, Student Progress, and Consent

1. Twoition Ltd may, with prior written consent, share limited information such as a learner’s first name, starting grade, and achieved grade for promotional or marketing purposes, including on our website, printed materials, or social media.
2. We may also use photographs or short video clips featuring learners, but only with explicit written consent from the learner (if aged 18 or over) or from their parent/guardian (if under 18).
3. Providing consent for publicity or marketing is entirely optional and is not a condition of receiving our Services.
4. Consent may be withdrawn at any time by written notice to contact@twoition.co.uk, after which any identifiable materials will be removed from future use wherever reasonably possible.
5. We will never publish a learner’s full name, contact details, or other identifying personal information without explicit permission.

11. Academic Outcomes

1. Twoition Ltd cannot guarantee specific grades, results, or academic progress.
2. The effectiveness of tuition depends on factors such as student participation, effort, and learning style.

12. Liability and Disclaimers

1. We are not liable for connectivity or technical issues beyond our control.
2. We maintain reasonable systems and tools to ensure the quality of our services.
3. Our liability is limited to the value of the Services purchased.

12a. Insurance and Professional Standards

Twoition Ltd maintains appropriate insurance coverage, including public liability and professional indemnity insurance, to protect clients, tutors, and the company during the provision of services and our insurance documentation is available on request.

All tutors engaged by Twoition Ltd are also required to maintain adequate personal or professional insurance where applicable and to conduct their work in accordance with the company’s professional standards and safeguarding obligations.

Where tuition is delivered through partner agencies, those agencies are required to hold valid professional and public liability insurance.

13. Force Majeure

We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, or government action.

14. Termination of Services

1. Either party may terminate Services at any time with written notice.
2. Termination may result in forfeiture of unused lessons or fees, depending on the circumstances.

15. Amendments and Modifications

We reserve the right to update these Terms and Conditions at our discretion. Updates will be posted on our website and, where changes materially affect clients’ rights or the delivery of services, we will notify clients by email or other suitable means before the new terms take effect.

16. Dispute Resolution

Both parties agree to attempt informal resolution or mediation before pursuing legal action.

17. Accessibility

We are committed to making our Services accessible to learners with disabilities. Please contact us to discuss specific accessibility requirements.

Twoition Ltd is committed to providing equal access to education for all learners, in line with the Equality Act 2010.

We do not discriminate on the basis of age, disability, gender, gender reassignment, race, religion or belief, sex, or sexual orientation.

Reasonable adjustments will be made where necessary to ensure that learners with disabilities or additional needs can access our services fully and fairly.

Learners or parents/guardians are encouraged to inform us of any accessibility requirements or learning adjustments needed before tuition begins so we can make suitable arrangements.

18. Tutor Status and Compliance

Twoition Ltd engages tutors primarily as independent, self-employed contractors, not as employees or agents of the Company.

All tutors are contractually required to:

●      Comply with the Company’s Safeguarding and Child Protection Policy, Data Protection and Privacy Policy, and Code of Conduct.

●      Maintain valid safeguarding and DBS certification.

●      Deliver tuition in accordance with the professional standards expected by Twoition Ltd.

●      The Company may suspend or terminate a tutor’s engagement if these standards or policies are breached.

Where a Company employee or director also delivers tuition, they are bound by the same safeguarding, confidentiality, and conduct requirements as all tutors. Their employment status remains separate from contractor engagements.

18a. Regulatory Compliance as an Education Employment Business

Twoition Ltd operates as an education employment business in accordance with the Employment Agencies Act 1973 (the Act) and the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (the Conduct Regulations).

We ensure that our recruitment, placement, and engagement of tutors comply with all statutory obligations under these regulations, including:

●      Maintaining transparency in tutor placements and contractual relationships;

●      Ensuring that tutors are suitably vetted, qualified, and compliant with safeguarding and right-to-work requirements;

●      Operating fair and lawful terms of engagement for tutors and clients; and

●      Adhering to all relevant record-keeping, data protection, and professional conduct standards as required by law.

●      Where tuition is provided in collaboration with third-party agencies, Twoition Ltd ensures such partners also operate in compliance with the Employment Agencies Act 1973 and Conduct Regulations 2003

19. Third-Party Tutors and Partner Agencies

1. Twoition Ltd may, from time to time, collaborate with trusted third-party tutoring agencies or partner organisations to provide tuition services when appropriate.
2. In such cases, the tutor may be engaged or employed by that third-party provider rather than directly by Twoition Ltd.
3. Twoition Ltd may receive or pay a commission or referral fee as part of this arrangement. This does not affect the total amount payable by the client unless otherwise stated.
4. Clients will be informed when a tutor is provided through a third-party agency. All such tutors will be subject to the same safeguarding, vetting, and quality assurance standards as those directly engaged by Twoition Ltd.
5. Twoition Ltd remains responsible for ensuring that all partner agencies comply with relevant UK legislation, including safeguarding, data protection, and professional conduct requirements.
6. Where a tutor is contracted through a third-party agency, that agency may retain responsibility for the tutor’s employment terms, payments, and insurance. Twoition Ltd accepts no liability for matters arising from the agency’s direct contractual relationship with its tutors.

20. Complaints and Feedback

Twoition Ltd aims to provide a professional, high-quality tuition service. If you are dissatisfied with any aspect of our Services, we encourage you to raise your concern as soon as possible so that we can resolve it quickly and fairly.

How to make a complaint:

●      In the first instance, please raise your concern directly with the tutor involved, if appropriate.

●      If the matter is not resolved, or if it is more serious, contact the Operations and Growth Manager at contact@twoition.co.uk.

●      Complaints involving safeguarding or child protection will be handled in accordance with our Safeguarding and Child Protection Policy and referred to the Designated Safeguarding Lead (DSL).

We will acknowledge receipt of your complaint within five working days and aim to provide a full response within ten working days, or advise you if more time is required. If you remain dissatisfied after our response, you may request that the complaint be reviewed by the Managing Director. All complaints are handled confidentially, in accordance with our Data Protection and Privacy Policy.

21. Monitoring, Evaluation, and Review

The terms and conditions will be reviewed annually or following any legislative change.

Terms and Conditions for Tuition Services v1.1
Reviewed by: Matthew Jones, Owner
Last reviewed: 30/10/2025
Next review due: 30/10/2026

22. Acknowledgment and Agreement

Twoition Ltd enforces a zero-tolerance approach to safeguarding or professional misconduct. Tutors are accountable for their actions under this policy and UK law.

By attending lessons or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

To formally confirm your agreement, please reply to your welcome email stating that you have read and accepted these terms.

23. Contact Information

Twoition Ltd is a limited company registered in England and Wales, company number 13950848.
Registered office: 6 Alder Road, Prescot, Merseyside, L34 2SQ.
07368 622727
contact@twoition.co.uk